Asian Hospital and Medical Center

“The waiting time was too long, and the service was slow. Some staff members were not approachable and did not show urgency in assisting patients. I hope the team can improve responsiveness, professionalism, and patient assistance to provide a better overall experience.”

“Very Disappointing experience! Your ER doesnt feel like Emergency at all. No sense of URGENCY! We brought our 15 month old baby to the Emergency Room due to visible facial injuries and active bleeding. We arrived around 7:35 PM and were placed on a bed around 7:50 PM, but after that, there was almost no actual care provided. For more than an hour, our baby was crying nonstop. We kept following up, hoping someone would at least clean the wound or properly assess whether stitches were needed. Unfortunately, nothing happened. There was NO SENSE OF URGENCY AND NO EMPATHY. A doctor briefly came, applied gauze, and then left. After that, it was back to waiting again. We followed up multiple times. Despite this, we were still charged professional and service fees. Our baby only calmed down because we fed her, not because of any medical care. By around 9:00 PM, we decided to go home because no progress was happening. Even the discharge process took long, and we only left around 9:30 PM. What concerns me more is that after this experience, I checked other Google reviews and noticed similar complaints from other patients about long waiting times and lack of urgency. That made me realize this might not be an isolated case. An Emergency Room should feel urgent, compassionate, and safe, especially for children who cannot explain their pain. Unfortunately, that was not our experience here.”

“I honestly have nothing but great things to say about my experience at Asian Hospital. From the parking staff to security, housekeeping, nurses, and doctors, everyone was exceptional. You can truly feel the level of care and professionalism at every touchpoint. It’s no surprise that they consistently win awards for customer experience. They really make sure your stay is comfortable and reassuring. I just hope that their concessionaires (food stalls and mini mart) can also be aligned with the same standards and service excellence that Asian Hospital upholds. Thank you, AHMC!”

“Worst ER discharging and billing process of all. Slow and no treatment given to patient after 5 hours since we got here. Billing staff doesn’t care about the patient. You’ll see cashiers scrolling on phones instead of looking at the next paper in front of them. Don’t go to Asian Hospital Muntinlupa if you want urgent care.”

“I am disappointed with the customer service experience today. The trunk line and customer experience representative were consistently busy attending to other calls, and I was kept waiting on the line for quite some time without assistance. This made it difficult to get the support I needed and resulted in a frustrating experience. I hope Asian Hospital can improve its call handling and responsiveness to better serve its patients and customers.”