Crystal Dental Care (Serangoon)

“I paid $6,000 for my Invisalign treatment and arranged payment in 3 installments. What disappointed me was that the aligners were not provided in full upfront, seemingly because the treatment was not fully paid yet. For a service at this price point, receiving the first few batches in simple plastic bags felt unprofessional and disappointing. Only after full payment was made did I receive the proper Invisalign box. During treatment, the aligners were not fitting well and a new set had to be redone. While I understand that adjustments can happen, the overall experience was affected by how payment follow-ups were handled. The clinic staff frequently chased for payments, which became quite frustrating. After already paying a significant amount upfront, I felt there could have been more trust and a more customer-friendly approach. I understand clinics need to manage payment concerns, but the constant reminders made the experience feel transactional rather than supportive. For such a premium-priced treatment, I had expected a smoother process, better presentation, and stronger customer care throughout the journey.”

“Had a really great experience at this dental clinic! The pricing was super reasonable, which is honestly quite rare these days. Dr. Kassandra was incredibly friendly and took the time to explain everything clearly, even giving me different treatment options without any pressure at all. The whole environment felt very comfortable and welcoming, and the nurses were all so warm and friendly too. It really made me feel at ease throughout the visit. Definitely found my go-to dental clinic for future visits!”

“Dr Dennis Tng did my tooth cleaning and check-up, and I had a great experience. He was very kind, thorough, and took the time to carefully examine my teeth while explaining every step of the process. The cleaning was smooth and comfortable throughout.”

“I visited Crystal Dental for the first time as my regular dentist from another clinic is on a long sabbatical. I had an urgent issue with tooth sensitivity and needed a last-minute appointment. I’m very grateful that Jia Yi, who answered my call, was efficient and kind enough to help arrange an appointment so quickly despite it being peak season. Dr Gao was extremely thorough in her assessment. As my tooth previously had an inlay and filling, she carefully conducted an X-ray to identify the root cause of the sensitivity. Having gone for regular dental visits over the years, I would commend her as a very skilled dentist. The procedure itself was complex she had to remove the old filling, clean underneath the inlay, and work from the side of my molar, yet Dr Gao handled it meticulously, redid the filling with great care and I wasn't feeling much discomfort despite having no injections. She also proposed closing off the side gap between my molars to address my tooth sensitivity. What I appreciated most was her attentiveness. Dr Gao suggested that I return in 2–3 weeks to review the results and see if the new filling helps reduce my sensitivity, which reflects a dentist genuine care to proper follow up and patient wellbeing. Additionally, the clinic is also clean and a very pleasant environment. I am still monitoring the condition, but based on my first visit, Dr Gao and the team at Crystal Dental are very caring and thorough. I will update again after my follow-up visit.”

“Doctor Amanda is the best dentist ever, I feel the before and after of my teeth. She has good attention to detail and doesn’t rush the procedure and makes sure the job is done well. 5 stars.”