Victoria Hospital

“First of all , short staffs in actual critical positions. Receptionists are not that well trained . No proper effective communications between ED , Admission , Treatment and Cashier . For example , you need to get a shot , and you were told to get the vaccine. But the cashier didn’t include the service charge for vaccination even though you mentioned that you are taking shot at Emergency. You have to go back again to cashier for that . The communication between hospital and your physician is pretty much one way . Visiting Physician who are not in-house were not well briefed about the procedure of admission . You have to requests several time to Hemodialysis in charge to lower the Mobile device’s volume from other patients. Otherwise they would think it is okay. You have to ask several sections to verify your hospital admission . You have to go admission > ED > Doctor for serval time to get the information. Charges and services fees are not vividly available for patients. Even after the physician has confirmed for discharge the hospital would drag you . (We got confirmation from physician for early discharge in last night right in front of them but they would drag you till 7:00 pm) They would not give you satisfactory answers why there is a delay. Overly crowded lobby . Staffs are talking on phone for an hour in The shrine room . Summary for private hospital with such standard - Overall communication is below average - Physician Treatment is good - Hemodialysis room is not well managed - There are dogs in the parking lot - Cashier update and payment took ages (They would only start preparing only when discharge is confirmed . I mean would it hurt them to digitally update every time there is an update in the treatment process ? ) (Waste of time) This is my constructive criticism hopefully they get the mindset of serving people right in future .”

“One of excellent hospital in Yangon ,neat and tidy also they have well experience Doctor and staff.If you want separate room for your patient ,you can enjoy high standard separate room included Air con,birthroom and electric oven and TVand save box and refrigerator etc.Each of room charge two to three lakh per night. Room price is included room services.So the price is seem to be reasonable.Better visit there.”

“Good services, customers friendly staff all around the hospital.”

“That is too smooth for middle rate people but sometimes services not include order my opinion. I think it well get better as it progresses. It is gratifying to see more and more hospitals in this country that offer international-level, modern services and cares for patients.”

“First of all, I hope this review will be helpful to the management team at Victoria Hospital and encourage meaningful improvements in staff training and overall service quality. 1. Information Department: When I contacted the hospital to inquire about a doctor's appointment and registration process, the response I received was unclear and delivered in an impatient manner. It left me confused rather than guided. 2. Outpatient Counter: After registration, I asked the staff for directions to the check-in room. The response was a simple finger-point without any eye contact or verbal explanation. I also approached a nurse to locate the doctor's room, but she left without responding properly. 3. Procedure Room: After booking at reception, we waited in front of the procedure room. The area was crowded, and the nurse’s voice was barely audible. After waiting for around 30 minutes, I asked a staff member inside the procedure room for assistance. She redirected me to another location. When we were finally called in, the nurse measured my mother's weight without offering support or showing care, which was disappointing and unprofessional. 4. Waiting Area for Appointments: Patients had no clear way to track their queue number. When we asked the nurse near the doctor's room, she responded while chatting and eating sunflower seeds, showing a lack of professionalism. Despite asking patients to silence their phones, the staff themselves were loud and seemed unmotivated. We waited over 3 hours beyond our scheduled appointment time. 5. Facilities & Building Layout: The toilet was unpleasantly smelly, and the overall room arrangement and billing process were confusing and disorganized . Conclusion: Among all the hospitals we’ve visited, Victoria Hospital unfortunately had the poorest customer service, disorganized time management, and staff who need serious retraining in patient care and communication. We went there hoping for a professional consultation with a professor for our mother’s health, but we left disappointed. Hospitals should be a place of care, respect, and empathy especially since patients and families come in with stress, fear, and hope. They do not deserve to be treated impatiently or disrespectfully, especially when they are paying significant amounts for care and treatment.Unless there is a clear and swift improvement, I would not feel comfortable recommending this hospital to others.”