Vinmec Central Park International Hospital

“I came today at the hospital with a very bad sore throat flying back from Phu Quoc. Took some antibiotics last might given by the pharmacist in Phu Quoc. In 10 minutes i was seen by a young ORL specialist that spoke excellent english and was very attentive. Gave me medication and now i just hope to start feeling better. I paid in total the ridiculous low amount of $77 canadian and i was out in an hour. Wow, shocked about the time, service and cost. In canada i could have stayed 24 hours at emergency without even seeing a specialist. Vietnam you have my heart.❤️”

“The hospital staff were excellent—quick, professional, and caring throughout. I came in suspecting an infection, and within just two hours I’d seen a doctor, had an ultrasound, received a diagnosis, undergone a lancing procedure, been bandaged up, and collected my medication. The cost was also very reasonable. The hospital itself was clean and well-maintained. While it’s not the most luxurious facility, it was perfectly adequate and certainly not unpleasant.”

“I was in HCMC trying to arrange a hip replacement and it wasn't going great. On the last day I heard someone recommend Vinmec. Before vising I had tried emailing them but was always completely ignored, but I thought I'd pop up for information to see if it's something I could consider. I came to this Central Park one as it was the closest. The place itself was like a mall. I spoke to the receptionist for information, which she was very reluctant to give and repeatedly pushed me to 'see the doctor'. But I wanted to come prepared with tests, questions etc. so I kept on and eventually she made some calls and gave me a price. She also gave a quote for home visit, only for bandage change, but they cannot arrange carers nor give accomodation pointers (she said try airbnb). Well the day before I went there I had tried messaging them on Zallo. The only thing I received from them was a message replying to me on Zallo, telling me please not to contact them on Zallo because they don't use it, which is weird. In other words, you simply cannot contact them. So I asked this receptionist what I can do for information, and she said... see the doctor. I went home (abroad) and downloaded the app. I managed to make an appointment, and returned a few months later. I booked a doctor on the app as it said he was the head of something. The price was 690,000 on the app but it was a pay in arrears system. So I set off on my 384km journey to see him. I arrived about an hour early. The reception is bright and glossy like a mall but I was directed down to a darker, lower level that was more like a bus station in atmosphere. I waited in a small room and was seen early. I had a list of questions, xray and MRI (he only looked at the xray). I noticed straight away his English comprehension wasn't great and he struggled to understand me sometimes. I asked if dual mobility implants were available and he said they are a standard in all patients (I've never heard of this and frankly don't believe him as they have their own risks and parts can't be found locally (perhaps the question was misunderstood)). I asked how long I would be in hospital and he didn't know. I asked the price and he wrote down about 10,000, which is a lot more than I had been quoted months previously by the receptionist (who had made calls to get that figure for me). I asked what type of implant it was and he didn't know. By now I realised this isn't going to work, I'd wasted my time and was quite irritated. I insisted he find out, so he went on the computer and said Midacta. I asked if I had a choice of anesthetic, like spinal, and he also didn't know. I asked him if I should have any vaccinations to prepare. He said not less than two weeks in advance, but didn't know which to recommend. I told him I have vascular insuffieinecy in the affected leg, will swelling be a problem, and he said we will do an ultrasound and have anti-coagulants. I asked if there was any physio given during my stay and he said I'd just do what I usually do at home (no, in other words). I asked if there was a choice of approach and he said he only does posterior, as this is all he's ever done, so take it or leave it basically. I have a muscle issue and can't take the increased dislocation risk, and so that was a deal-breaker. Of course, if they published any 'package information' anywhere so I could have known that, I wouldn't have visited and wasted my time. So I asked him how one would proceed then (in theory), as there is no way to actually contact the hospital, all forms of contact are completely ignored. He said there's a secret email, which he gave me, and assured me I'd get a reply (I never bothered with it). There is one saving grace with this 'consultation', and that is that he said it was basic information and so no need to pay. So then I went back to the nurses' station. There was one nurse there who confirmed there was nothing to pay. Then she showed me a tablet with a feedback questionaire, with various forms of smiling and frow”

“My first time going here. Had food poisoning and got rectal bleeding. Got next day appointment even though I probably could have gone same day. Whole process from check in to consultation and pharmacy took 1.25 hours and price was inexpensive (no insurance). I don’t like to go to the doctor for everything but I wanted to double check the bleeding. Thank god it was not bad. I wouldn’t hesitate to go hear again if something else bad happens. Total cost with appointment = $455k”

“I took my husband for a checkup and while waiting for him to get a MRI, i walked around the hospital. On my way back i slipped on their sidewalk just in front of the hospital and broke my WRIST !! There’s a slope in front of hospital, in the middle of sidewalk and taking almost all the space, leaving no choice but for pedestrians to take it. Furthermore it was made of smooth and slippery wood !!! Upon my complaints, they have changed it to tiles. But I am attaching the original wood pictures. Some people helped me get up and said they have slipped there before. This accident has cost me not only so many expenses in medical bills and transportation bills, as well as emotional distress and inconvenience during my vacation in Vietnam. I have to wear a big cast for 2 months minimum. No one, neither Vinmec nor Vinhomes (the builder & owner of complex), have offered any compensation. You would think they would offer free medical care since it’s due to their sidewalk but nothing. Beware when you go to this hospital ! In fairness, the orthopedic team and the emergency team who took care of me have been very efficient and caring.”